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General Shipping Information

 

Orders from European Union and Asia mainly ship from Germany.  EU VAT is included in prices listed.  Orders from EU and Asia may ship from USA, depending on stock levels in Europe.

Orders from USA/Canada/South America mainly ship from Florida, USA.

 

Orders from hookatec.com or hookatec.eu will be shipped using a variety of couriers depending on the customer’s destination.  Customer will be notified of shipping courier and will be provided with tracking numbers for courier shipments.  Tannous Innovations, LLC delivers products to customers via services including, but not limited to, FedEx, UPS, USPS, DHL, US Mail, Royal Mail and Parcelforce.  Based off your chosen time of delivery, we will determine, at our sole discretion, which courier service is appropriate.

Orders ship out from our warehouse within 1-5 days depending on receipt of payment. It is possible, however, due to large order volumes, weather conditions or circumstances beyond our control, that customer order may take longer to ship out.  We use recycled boxes and packing materials for mail orders.
* To see your shipping charges in advance of placing an order, enter the product and shipping information as if you will be checking out.  It is not necessary to complete an order to see your shipping charges.

We require signature on all shipments to ensure delivery.  Please track your package and be aware of the delivery date to be present.

 

International Shipping

International orders are shipped by the same carriers as domestic shipments.  International orders may take up to 5 days to be shipped and may require further payment validation before being shipped.  In the event this validation is necessary, someone will be in contact with you promptly after receiving your order.

Recipient is responsible for all duties and taxes related to shipped goods entering the destination country.  If they are billed back to us on our courier account by a refusal to pay by the recipient, the customers credit card may be charged again for any duties billed to our company.

 

If you have any questions or concerns regarding this Shipping Policy please write to: customerservice@hookatec.com